Blogs

Here is a list of “on demand” tickets we received in one day. These are examples of tickets which are handled by our tech team as issues arise. This does not included the monitoring and maintenance tickets that are created as we monitor and schedule maintenance for our managed clients.

• [icon type=”angle-double-right” class=”fa-li accent”]Last name change for a user
• [icon type=”angle-double-right” class=”fa-li accent”]Monitor has streaked lines when sharing with TV
• [icon type=”angle-double-right” class=”fa-li accent”]Emails from a phone were never sent – went to outbox of previous exchange account
• [icon type=”angle-double-right” class=”fa-li accent”]Scanner is no longer scanning in color
• [icon type=”angle-double-right” class=”fa-li accent”]Employee Retired
• [icon type=”angle-double-right” class=”fa-li accent”]Assist with End of Month Closing
• [icon type=”angle-double-right” class=”fa-li accent”]Needs Wi-Fi password
• [icon type=”angle-double-right” class=”fa-li accent”]Retrieve deleted file
• [icon type=”angle-double-right” class=”fa-li accent”]Pictures have moved
• [icon type=”angle-double-right” class=”fa-li accent”]Printer help
• [icon type=”angle-double-right” class=”fa-li accent”]Needs way for billing statement to be itemized in Dentrix eBilling submission
• [icon type=”angle-double-right” class=”fa-li accent”]Unable to print
• [icon type=”angle-double-right” class=”fa-li accent”]Needs help closing Month End
• [icon type=”angle-double-right” class=”fa-li accent”]Error 100: Not connecting to server
• [icon type=”angle-double-right” class=”fa-li accent”]Cannot access imaging
• [icon type=”angle-double-right” class=”fa-li accent”]Cannot connect remotely
• [icon type=”angle-double-right” class=”fa-li accent”]Allworx access issues
• [icon type=”angle-double-right” class=”fa-li accent”]New User
• [icon type=”angle-double-right” class=”fa-li accent”]Allow remote access
• [icon type=”angle-double-right” class=”fa-li accent”]Unable to get into MiPACS
• [icon type=”angle-double-right” class=”fa-li accent”]Printer not working after move
• [icon type=”angle-double-right” class=”fa-li accent”]eServices wont connect to eTrans server
• [icon type=”angle-double-right” class=”fa-li accent”]Website down
• [icon type=”angle-double-right” class=”fa-li accent”]Unable to import images
• [icon type=”angle-double-right” class=”fa-li accent”]Phone is ringing even after answered by other extension
• [icon type=”angle-double-right” class=”fa-li accent”]Out of Office reply not working
• [icon type=”angle-double-right” class=”fa-li accent”]Unable to RDP
• [icon type=”angle-double-right” class=”fa-li accent”]Cannot scan to email
• [icon type=”angle-double-right” class=”fa-li accent”]Can’t email panorex due to size
• [icon type=”angle-double-right” class=”fa-li accent”]Allow remote access for Lighthouse 360
• [icon type=”angle-double-right” class=”fa-li accent”]Update button is grayed out (Dentrix)
• [icon type=”angle-double-right” class=”fa-li accent”]Scans for emails going to junk folder
• [icon type=”angle-double-right” class=”fa-li accent”]Cannot scan from HP Laser Printer
• [icon type=”angle-double-right” class=”fa-li accent”]Browsers not displaying correctly
• [icon type=”angle-double-right” class=”fa-li accent”]Assist with AT&T U-verse tech onsite
• [icon type=”angle-double-right” class=”fa-li accent”]Remote Desktop is not working
• [icon type=”angle-double-right” class=”fa-li accent”]Computer is frozen
• [icon type=”angle-double-right” class=”fa-li accent”]White downloading file box
• [icon type=”angle-double-right” class=”fa-li accent”]Debugging email
• [icon type=”angle-double-right” class=”fa-li accent”]XCharge is not working properly
• [icon type=”angle-double-right” class=”fa-li accent”]Credit Card option not present in Eaglesoft
• [icon type=”angle-double-right” class=”fa-li accent”]Missing icons and files on PC
• [icon type=”angle-double-right” class=”fa-li accent”]AOL site wont load on any PC
• [icon type=”angle-double-right” class=”fa-li accent”]Cannot log on to QuickBooks or Outlook
• [icon type=”angle-double-right” class=”fa-li accent”]Cannot access Eaglesoft- Server can’t be found
• [icon type=”angle-double-right” class=”fa-li accent”]PC not connecting to network
• [icon type=”angle-double-right” class=”fa-li accent”]Setup outlook
• [icon type=”angle-double-right” class=”fa-li accent”]Solutionreach needs access
• [icon type=”angle-double-right” class=”fa-li accent”]Error and beeping on internet browser
• [icon type=”angle-double-right” class=”fa-li accent”]Unable to use Google within Dentrix
• [icon type=”angle-double-right” class=”fa-li accent”]Allow access to 360 Imaging/SCANORA
• [icon type=”angle-double-right” class=”fa-li accent”]Remote Access
• [icon type=”angle-double-right” class=”fa-li accent”]Setup printing to front desk
• [icon type=”angle-double-right” class=”fa-li accent”]Plug in needs to be updated
• [icon type=”angle-double-right” class=”fa-li accent”]Unable to scan from Epson
• [icon type=”angle-double-right” class=”fa-li accent”]Needs help setting email up on phone
• [icon type=”angle-double-right” class=”fa-li accent”]PC froze when using Patterson & QuickBooks together
• [icon type=”angle-double-right” class=”fa-li accent”]Setup new user
• [icon type=”angle-double-right” class=”fa-li accent”]PC keeps going to sleep

These tickets or one time issues can impede the overall productivity of an office. At IRIS Solutions, we always have a live person answer the phone. We believe that relationships are built through conversations- preferably via phone or in person. Time is finite- instead of struggling to fix the problem yourself, let us help.